Policies
Custom Orders & Sourcing Requests
Looking for something specific?
We’re happy to help source custom findings or components in select materials, including solid gold, gold-filled, and sterling silver. If you're looking for a size, finish, or shape not listed on our site—just ask! We’ll do our best to locate it or point you in the right direction.
Please note that custom sourcing may require a minimum order quantity and is subject to supplier availability.
ALL EMAIL INQUIRES TO SECONDAURA@GMAIL.COM
Order Policies
Minimums:
Some items have minimum purchase quantities listed on their product pages. We do not accept requests to break bulk packages.
Pricing:
All prices are in CAD and subject to change based on fluctuations in metal markets and supplier rates. Prices are final at time of purchase.
Order Adjustments:
We cannot guarantee changes or cancellations once an order has been placed. Please double-check your cart before checkout.
Shipping & Delivery
Processing Time:
Orders ship within 4 business days. If your order is time-sensitive, please contact us BEFORE purchasing. Many supplies are brought in to order
Shipping Rates:
Flat-rate and expedited options are available at checkout. Free shipping is offered on orders over a certain value (amount customizable to your business).
Tracking:
All orders include tracking. Once shipped, we are not responsible for delays caused by the carrier.
Returns & Exchanges
Due to the nature of components and hygiene standards, all sales are final.
We do not offer returns or exchanges on findings or chain once they leave our studio. Please reach out before ordering if you have questions about size, compatibility, or materials.
Product Information
Material Descriptions:
We strive to be accurate in our listings. Please note that natural variations may occur, and slight manufacturing differences are normal in findings and chain.
Responsibility:
It is your responsibility to ensure compatibility with your designs and tools. If you're unsure about an item, don’t hesitate to ask!
Wholesale & Resale
If you're purchasing for resale or in bulk quantities, contact us for wholesale pricing or partnerships. Proof of business may be required.